MarketsandMarkets expects the worldwide market for customer journey analytics to more than triple in six years.
Generative artificial intelligence, it said, promises to automate greater portions of customer service agent roles, creating employee capacity that will allow customer service and support leaders to ...
Minerva CQ, a provider of real-time collaborative artificial intelligence, has launched an emobility large language model (LLM) for electric vehicle (EV) charging customer service. EV customers ...
SheerID, a provider of identity verification solutions for commerce, has launched Marketing Hub and Data Connectors, two capabilities that drive customer acquisition and retention for consumer brands.
Salesforce has launched Tableau Pulse, a generative artificial intelligence and analytics solution included for free with all Tableau Cloud editions and Embedded Analytics solutions.; ...
tutch, providers of an in-store digital platform giving shoppers access to every product in retailers' product ecosystems, is bringing its technology to U.S. brick-and-mortar stores. Displayed on ...
Businesses today can no longer survive simply by meeting the expectations of their customers. They now need to anticipate their desires and deliver in real time, every time. As a result, even a ...
Munch, providers of an automation platform for social media, today introduced a suite of features to elevate the video creation experience. Munch's latest features include video creation tools and ...
Apica will integrate Circonus' capabilities with its data fabric platform to help companies manage costs and scale data management and observability capabilities.